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Customer Remediation

July 2024

Dear customers, 

We have reached out to some of our customers via email regarding the purchase of their travel insurance policy with us. 

It has come to our attention that there was a miscalculation with some of the policies resulting in an overcharge.

We sincerely apologise for this oversight and want to assure you that we have taken steps to prevent this from happening in the future. Your satisfaction is our priority, and we are committed to providing you with the best possible service.

A global IT outage has impacted several systems and services worldwide, causing significant disruptions.Are you currently affected by this event? If so, read the below to learn more about how this natural disaster can affect your travels and coverage.

Hurricane Beryl has recently struck, causing significant disruptions in affected areas. T​​​​​​​ravellers should stay informed by frequently checking the latest updates and following any advice or directives from local authorities. Are you currently affected by this event? If so, read the below to learn more about how this natural disaster can affect your travels and coverage.

Tick Travel Insurance Review to Win Competition

This promotion is provided by Tick Travel Insurance.    

Air Vanuatu has entered liquidation, resulting in the immediate grounding of all flights. This follows financial difficulties faced by the airline, leaving many travellers stranded and seeking alternative arrangements. Are you currently affected by this event? If so, read the below to learn more about how this event can affect your travels and coverage.

New Caledonia has imposed a curfew and banned public gatherings in the capital, Noumea, after a day of protests around the French territory against planned changes to the constitution turned violent, with reports of widespread looting and businesses set on fire. Are you currently affected by this event? If so, read the below to learn more about how this event can affect your travels and coverage.

Tick wins the 2024 WeMoney Travel Award in two separate categories

We are proud to announce that we have been awarded with the 2024 WeMoney Travel Award for:

Tick wins Finder’s 2023 Travel Insurance Customer Satisfaction Award

We are proud to announce that we have been awarded Finder’s 2023 Travel Insurance Customer Satisfaction Award. 

Dear customers,

 

We are reaching out today regarding your purchase of a couples travel insurance policy with us. 
 

It has come to our attention that the couples/family discount of 10% was not applied to your natural disaster add-on and thus you have been overcharged.

 

We sincerely apologise for this oversight and want to assure you that we have taken the steps to prevent this from happening in the future. Your satisfaction is our priority, and we are committed to providing you with the best possible service.
 

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