Phone: +612 9333 3963

Please contact us at the number above in case of an emergency.       
Free reverse charge from anywhere in the world.

Email: assistance@tickinsurance.com.au

More information about claims can be found here.

Phone: +61 2 9333 3964

Email: claims@tickinsurance.com.au

Post:

Customer Services       
Tick Insurance Australia       
Level 9, 35 Clarence Street     
Sydney NSW 2000     
AUSTRALIA

Please note, with effect from 11 July 2025, Europ Assistance Australia Pty Ltd (“EAA”, trading as Tick Travel Insurance), registered business address, and principal place of business, will change to Level 9, 35 Clarence Street. Sydney NSW 2000, Australia. This address replaces EAA’s street address as set out in the PDS. 

Email: complaints@tickinsurance.com.au

Post:

Customer Services       
Tick Insurance Australia       
Level 9, 35 Clarence Street     
Sydney NSW 2000     
AUSTRALIA

Please check our Complaints Resolution Process here.

Accessibility Services

We have made services available and accessible for people who have permanent or temporary hearing impairments, speech impairments or any form of limitations to make and receive phone calls.       

For more information, please visit the National Relay Service (NRS) website.

1. TTY (Speak and Read, Type and Read, and Type and Listen). This is a teletypewriter service where you can speak or type your message, with options to read or listen to our responses.       
   Dial 133 677 then ask for 1300 235 444
2. Voice Relay       
   This is a speak-and-listen relay service for people who have speech limitations to use the phone. Dial 1300 555 727 then ask for 1300 235 444
3. SMS Relay       
   This is an SMS relay service where you can text on any type of mobile phone, with options to read or listen to our responses.       
   Text 0423 677 767 then ask for 1300 235 444

Customers Experiencing Vulnerability

We are committed to taking extra care of customers who experience vulnerability and financial needs. You can find more information about this in the following links:

• Customers Experiencing Vulnerability
• Domestic and Family Violence Support
• Financial Hardship Support

If you have a language preference other than English

At your request:

• We can provide information about our services in different languages.
• You can write to us in your preferred language, and we will have your correspondence translated.
• We can arrange for our correspondence to be translated into your preferred language.

Please note that our services do not include translating non-English documents for your claim. Please visit NAATI for notarising and translation services.

You can also contact the Translating and Interpreting Service (TIS National) directly at 1300 041 474 for free interpreting services.

Whistleblowing Channel

Europ Assistance Australia (trading as Tick Travel Insurance) is part of the Generali Group. We use Generali's Whistleblowing channel for reporting through the internet or over the phone at: https://generali.whispli.com/speakup

For more information on this and alternative whistleblowing contacts, please click here.