Sorry, you need to enable JavaScript to visit this website.
Menu

FAQ

FAQ

After wildfires devastated one of the most popular tourist destinations in the US, officials warned visitors to stay away. Are you currently affected by this event? If so, read the below to learn more about how this natural disaster can affect your travels and coverage.

Welcome to our Support Center

Top 5 Common Searches

Am I covered if my family member gets sick and do I have to cancel the policy?
What is the excess on the policy?
How Do I Start a Claim?
What Pre-Existing Medical Conditions Do You Cover?
How Long Can I Travel & Remain Covered By Tick?

Category 4 Hurricane Dora has maintained its intensity as it passes well south of Hawaii, knocking down power lines and trees. That motion is expected to continue for the next several days. Are you currently affected by this event? If so, read the below to learn more about how this natural disaster can affect your travels and coverage.

Here’s Your Product Disclosure Statement

Click on the image below to download your full PDS with terms and conditions.

Please note the below PDSs are the most up-to-date Product Disclosure Statement documents. In order to download the PDS which is applicable to your policy based on the date of purchase, log into your account and you will find the exact document.

Make sure you read the full PDS in detail before purchasing. If you have any questions, contact us.

Contact Us

Need Help with Your Policy?

 

list

New Quotes and Policy Purchases

Looking for a new quote or ready to purchase a policy?  
You can get started anytime with our easy online booking system at tickinsurance.com.au.  
It’s quick, simple, and available 24/7 - so you can arrange your cover whenever it suits you.  

Have a question? Our FAQs are a great place to start for quick answers.

list

Existing Policy Changes

If you need to extend, cancel, or make changes to your existing policy, please call us on +61242770913

list

Other Enquiries

Still need help?

You can send us email us on info@tickinsurance.com.au. We aim to answer all queries within two business days.

You can also submit your enquiry by following the steps below, and one of our team members will be in touch within two business days. 

 

For any non-urgent enquiries, please contact info@tickinsurance.com.au. 
list

24-HOUR EMERGENCY ASSISTANCE:

Please contact us at the number above in case of an emergency.  
Free reverse charge from anywhere in the world.

Email:assistance@tickinsurance.com.au

 

list

Claims:

 


 

More information about claims can be found here

 

  • Post:

Customer Services  
Tick Insurance Australia  
Suite 1.04, Level 1, 19 Harris Street  
Pyrmont, 2009 Sydney NSW

 

 

list

Complaints

complaints@tickinsurance.com.au

  • Post:

Customer Services  
Tick Insurance Australia  
Suite 1.04, Level 1, 19 Harris Street  
Pyrmont, 2009 Sydney NSW

Please check our Complaints Resolution Process here

Accessibility Services

We have made services available and accessible for people who have permanent or temporary hearing impairments, speech impairments or any form of limitations to make and receive phone calls.  

For more information, please visit the National Relay Service (NRS) website.

  1. TTY (Speak and Read, Type and Read, and Type and Listen) This is a teletypewriter service where you can speak or type your message, with options to read or listen to our responses.  
    Dial 133 677 then ask for 1300 235 444
  2. Voice Relay  
    This is a speak-and-listen relay service for people who have speech limitations to use the phone. Dial 1300 555 727 then ask for 1300 235 444
  3. SMS Relay  
    This is an SMS relay service where you can text on any type of mobile phone, with options to read or listen to our responses.  
    Text 0423 677 767 then ask for 1300 235 444

Customers Experiencing Vulnerability

We are committed to taking extra care of customers who experience vulnerability and financial needs. You can find more information about this in the following links:

If you have a language preference other than English

At your request:

  • We can provide information about our services in different languages.
  • You can write to us in your preferred language, and we will have your correspondence translated.
  • We can arrange for our correspondence to be translated into your preferred language.

Please note that our services do not include translating non-English documents for your claim. Please visit NAATI for notarizing and translation services.

You can also contact the Translating and Interpreting Service (TIS National) directly at 1300 041 474 for free interpreting services.

Whistleblowing Channel

Europ Assistance Australia (trading as Tick Travel Insurance) is part of the Generali Group. We use Generali's Whistleblowing channel for reporting through the internet or over the phone at: https://generali.whispli.com/speakup

For more information on this and alternative whistleblowing contacts, please click here.

 

This page includes the Target Market Determinations for financial products issued by Mitsui Sumitomo Insurance.

What’s a Target Market Determination?

A Target Market Determination is a document that describes the type of consumer who may suit one of our products, based on their needs, objectives and financial situation (target market).

It also describes the events or circumstances where we may need to review the Target Market Determination for a financial product.

Subscribe to