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Customer Remediation

Dear customers,


We are reaching out today regarding your purchase of a couples travel insurance policy with us. 

It has come to our attention that the couples/family discount of 10% was not applied to your natural disaster add-on and thus you have been overcharged.


We sincerely apologise for this oversight and want to assure you that we have taken the steps to prevent this from happening in the future. Your satisfaction is our priority, and we are committed to providing you with the best possible service.

To make amends for this error, we will be refunding you the overcharged amount plus interest. We hope this gesture demonstrates our commitment to ensuring your satisfaction with our services.


Simply email your bank details to or submit your information here and our team will process a manual refund of the amount owed to you.


If you have any questions and would like to speak with us in more detail, we invite you to contact us on email via or phone +612 4277 0913


We apologise again for any inconvenience caused by this error and appreciate your understanding as we work to correct it.


Kind regards, 

Tick Travel Insurance


 How do I activate my card?

In order to activate your Karta Gift Card, you need to set a PIN. Please follow the below steps to activate your card:

  1. Tap on the card
  2. Set a 4-digit PIN
  3. Confirm your 4-digit PIN
  4. Wait for the process to finish and your card will now be active and ready for use

 How long do I have to activate and use my card?

Your card needs to be activated within 3 months and your funds can be used up to 12 months after activation.

How do you calculate the amount owned?

The amount will be calculated based on the amount you paid for your travel insurance that was more than the advertised rate. The amount will also include any interest owed since your date of purchase.

Who do I contact if I have some issues with my digital card?

If you require help, please contact or call our team on +612 4277 0913

How do I make a purchase online?

To use the card online, simply checkout as you would with any other credit or debit payment option. Our cards are created by Mastercard so they need to be used like a credit/debit card, not like a traditional gift card.

To retrieve your card number, expiry date and CVV, go to the Karta App and:

  1. Tap on your Karta Card
  2. Click on ‘Reveal Card Info’

** Remember to keep these details secure.

Where can I view my balance?

Your balance is located on the bottom left-hand corner of your card