Am I covered if my family member gets sick and do I have to cancel the policy?

You may claim under Section A “Cancelling your trip prior to departure” for the unforeseeable death, injury or illness of your relative, business associate or travelling companion who is resident in Australia and who is in Australia at the time event occurs.

This cover is only available if you have selected Standard or Top level of cover. Please refer to page 17 Section A for full coverage and exclusion relating to the cover.

You can also cancel your insurance within 14 days cooling off period, if you have not made a claim on insurance or commenced your trip.

If you cancel after the 14 days period, we will refund you a proportion of the premium for the outstanding period of cover less any government charges and taxes that we cannot recover.