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FAQ

What are the destinations and countries we cover?
Can I get a discount? Or how do I get promo code for Tick?
How can I get my policy document?
How can I amend the details of my Insurance?
How can I pay for the premium?
Where can I find Product Disclosure statement?
Can I buy insurance for relatives coming from abroad to visit us in Australia?
Do you have an AMT policy?
Can I get insurance if I am under 16 years and travelling alone?
Can two friends be covered on a couple policy?
Can my brother and sister be declared as Family?
How do I retrieve my policy documents?
Are the prices on the website are for individual or total?
Is It Possible to Cancel a Policy?
I’ve Already Bought My Policy, Can I Change My Excess or Level of Cover?
How Will I Receive a Copy of My Policy?
What If I Don’t Want to Pay Online?
What Payment Options Do You Accept?
What Date Should My Policy Start & End?
What If One of My Children or Dependents Is Turning 18 After I Purchase the Policy or While We Are Away?
What If My Age (Or the Age of Someone I Am Travelling With) Will Change While On Holiday?
How Do I Purchase a Policy Online?
Can I Get Travel Insurance For a Trip Within Australia?
How Do I Understand Precisely What I’m Covered For?
I’m Travelling With My Partner or Friend, Can I Cover Us Both Under One Policy?
Can I Buy Travel Insurance From You After I Leave For My Trip?
I’m Travelling to Multiple Countries, What Destination Region Should I Select When Obtaining a Quote?
Do I Have to Be Australian to Be Covered by Tick?
Who Can Get Travel Insurance Cover With Tick Travel Insurance?
I’ve Decided to Travel For Longer, Can I Extend My Policy?