Super Typhoon Ragasa

22 September 2025: 
Super Typhoon Ragasa is currently sweeping through the northern Philippines and Taiwan, and is now making its way toward Hong Kong. Authorities across the region are urging caution as the storm intensifies.
In Hong Kong, passenger flights are expected to be suspended for safety reasons, with disruptions likely to begin Tuesday evening and extend into Thursday morning. Travellers are advised to check with their airlines for the latest updates and rebooking options.
In the Philippines and Taiwan, emergency services are responding to heavy rainfall, strong winds, and potential flooding. Evacuations have been ordered in vulnerable areas, and local officials are working to ensure public safety.

 If you’re travelling, or are about to travel 

If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3963. 

We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.

Policy coverage:

Policies Purchased before 12:00AM AEDT on 22 September 2025: 

Customers may have provision to claim for an incident arising from this event, provided they purchased the natural disaster cover add-on.

We encourage those affected to submit a claim, which will be assessed in line with the terms and conditions outlined in their Combined Financial Services Guide and Product Disclosure Statement (PDS). Each claim is reviewed individually, considering the relevant limits, conditions, and exclusions.

Policies Purchased After 12:00AM AEDT on 22 September 2025: 

Please be aware our policies contain exclusions for known events. Customers are not covered for claims arising from this event, even if they purchased the natural disaster cover add-on. However, we will assess each situation on a case-by-case basis. 

We recommend impacted customers speak with their travel agent as soon as possible to help reduce any potential out-of-pocket costs. 

If your travel plans are affected 

If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Please retain all supporting documentation evidencing expenses incurred. Please remember as a term of your policy you must do everything you can to minimise losses.  
You can submit a claim at any time after your policy has commenced. All claims will be assessed in line with the terms and conditions outlined in the combined Product Disclosure Statement (PDS) and Financial Services Guide. Each claim is reviewed individually, considering the relevant limits, conditions, and exclusions.

If you need to submit a claim, please complete a claim on our claims portal, and if you need help doing this, contact us. 

If you have any other queries, please get in touch.