If you have a complaint about any aspect of your relationship with us (including but not limited to claims, sales or privacy matters), please let us know so we can help address your concerns appropriately.
Please provide us with the following details:
Phone: +61 2 9333 3965
Address:
The Complaints Team
PO Box 5440 207 Kent Street Post Shop
SYDNEY NSW 2000
AUSTRALIA
Email: complaints@tickinsurance.com.au
Your complaint may be forwarded to the customer service or claims team if your complaint is not about either:
- A claim decision, or
- The value of a claim settlement
In these circumstances, your complaint will be handled by the complaints team if an alternative team is not able to resolve the matter to your satisfaction within 5 business days.
Internal Review
If you are not satisfied with the outcome of our claim decision, the value of a claim settlement, or if you are suffering from financial hardship:
External Review
If we are unable to resolve your complaint:
Australian Financial Complaints Authority
Phone: 1800 931 678 (Free Call)
Email: info@afca.org.au
Website: www.afca.org.au
Post: GPO Box 3, Melbourne VIC 3001