Anak Krakatau Indonesia

7 September 2026:

Anak Krakatau, a volcanic island in Indonesia, commenced significant volcanic activity, resulting in disruptions to travel. Aviation warnings have been issued, and flight cancellations, delays and diversions are occurring at several Indonesian airports.

If you’re travelling, or are about to travel

If you have been directly affected by this event and need medical assistance, please call our 24-hour emergency assistance team immediately on +61 2 9333 3963.

We further urge you to pay close attention to the local media and emergency services, including the DFAT Smart Traveller website.

Policy Coverage

Policies purchased before 12:00AM AEST on 6 September 2026:

Customers may have provision to claim for an incident arising from this event, provided they purchased the natural disaster cover add-on.

We encourage those affected to submit a claim, which will be assessed in line with the terms and conditions outlined in their Combined Financial Services Guide and Product Disclosure Statement (PDS). Each claim is reviewed individually, considering the relevant limits, conditions, and exclusions.

Policies purchased after 12:00AM AEST on 6 September 2026:

Please be aware our policies contain exclusions for known events. Customers who purchase after this time may not have cover for claims arising from this event, even if they purchased the natural disaster cover add-on. Any claim submitted will be assessed against the applicable policy terms, conditions, limits and exclusions.

If your travel plans are affected

If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Please retain all supporting documentation evidencing expenses incurred. Please remember as a term of your policy you must do everything you can to minimise losses.

You can submit a claim at any time after your policy has commenced. All claims will be assessed in line with the terms and conditions outlined in the combined Product Disclosure Statement (PDS) and Financial Services Guide. Each claim is reviewed individually, considering the relevant limits, conditions, and exclusions.

If you need to submit a claim, please complete a claim on our claims portal, and if you need help doing this, contact us.

If you have any other queries, please get in touch.