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© 2021 Mapfre Insurance Services Australia Pty Ltd - All rights reserved
This insurance is underwritten by Mitsui Sumitomo Insurance Company, Limited, ABN 49 000 525 637, AFSL 240816. Mitsui Sumitomo has appointed Mapfre Insurance Services Australia Pty Ltd, ACN 140 219 594 as its Authorised Representative to deal with this insurance product. Mapfre Insurance Services Australia deals in products under its trading name Tick Travel Insurance and other brands.
* The product information contained on this website is a brief summary only. For full details of the benefits, terms and conditions, limits, sub-limits and exclusions that may apply, please refer to the relevant Combined Product Disclosure Statement and Policy Wording and Financial Services Guide (PDS) and consider the PDS in light of your personal circumstances, prior to making any decision to acquire the product.
Need to chat with the Tick Travel Insurance Team?
Our policies can only be purchased online, so we can keep our prices as low as possible. If you have questions about insurance, you can always visit our FAQs or submit you request below. One of your team members will get back to you within one business day.
Email Tick: We aim to answer all queries within one business day:
General Enquiries: info@tickinsurance.com.au
24 HOUR EMERGENCY ASSISTANCE:
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Customer Services
Tick Insurance Australia
Suite 1.04, Level 1, 19 Harris Street
Pyrmont, 2009 Sydney NSW
Phone:
Post:
Please contact us on the number above in case of an emergency.
Free reverse charge from anywhere in the world.
Emergencies & Claims: assistance@tickinsurance.com.au
Accessibility Services
We have made services available and accessible for people who have permanent or temporary hearing impairments, speech impairments or any form of limitations to make and receive phone calls.
For more information, please visit National Relay Service (NRS) website.
Customers Experiencing Vulnerability
We are committed to taking extra care of customers who experience vulnerability and financial needs. You can find more information about this in the following links:
If you have language preference other than English
At your request:
Please note that our services do not include translating non-English documents for your claim. Please visit NAATI for notarizing and translation services.
Complaints
Post:
Customer Services
Tick Insurance Australia
Suite 1.04, Level 1, 19 Harris Street
Pyrmont, 2009 Sydney NSW
Please check our Internal Dispute Resolution Process here
Submit your enquiry following the steps below.
Whistleblowing Channel
https://generali.whispli.com/speakup
We use our Generali Group whistleblowing channel above for reporting through the internet. For more information on this and alternative whistleblowing contacts, please click here.