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What documents do I need to make a claim?

Click to view the PDS
Created on November 17, 2025 -

Once you’ve let our team know what has happened, they will tell you what relevant documents you need to provide in order for us to assess your claim.

^This insurance is underwritten by Mitsui Sumitomo Insurance Company Limited (Mitsui Sumitomo Insurance), ABN 49 000 525 637, AFSL 240816. Europ Assistance Australia Pty Ltd, ACN 140 219 594, trading as Tick Travel Insurance and other brands, is an Authorised Representative appointed by Mitsui Sumitomo Insurance to distribute and administer this insurance product. Mitsui Sumitomo Insurance also engages Europ Assistance Australia to provide claims handling services in relation to this insurance product.

The product information contained on this website is a brief summary only. For full details of the benefits, terms and conditions, limits, sub-limits and exclusions that may apply, please refer to the relevant Combined Product Disclosure Statement and Policy Wording and Financial Services Guide (PDS) and consider the PDS in light of your personal circumstances, prior to making any decision to acquire the product.

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