Mauna Loa eruption in Hawaii, USA – November 2022

Mauna Loa Volcano in Hawaii, USA, erupted on 29/11/2022 at 8:30am (AEDT), and it may affect your trip plans.

Are you currently affected by this event? 

If so, read below to learn more about how this natural disaster can affect your travels and coverage.

• If you purchased your policy after 8:30am (AEDT) on 29/11/2022: you are not covered for claims arising from this event, even if you purchased natural disaster cover as an add-on to your policy.
• If you purchased your policy before 8:30am (AEDT) on 29/11/2022: Subject to the terms, conditions, limits, and exclusions contained in your Product Disclosure Statement (the “PDS”) and our assessment of your claim, there may be provision to claim for this event, provided that you purchased natural disaster cover as an add-on to your policy.

If you wish to cancel or amend your pre-booked travel arrangements as a result of this event, we recommend you contact your travel agent or travel provider regarding the best option for altering your trip. We understand some airlines are providing penalty-free options to amend travel arrangements, so we also recommend you contact your airline for further details. Additionally, they may provide additional options to fly to get your final trip, so we suggest contacting them prior to any other trip arrangements.

Important Information:  You will not be covered for any claims related to this event if you did not buy the natural disaster cover add-on, regardless of when you bought your policy.