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How do you solve disputes?

Created on May 23, 2024 -

If you have a complaint about any aspect of your relationship with us (including but not limited to claims, sales or privacy matters), please let us know so we can help address your concerns appropriately. 

 Please provide us with the following details: 

 Phone: +61 2 9333 3965   
Address: The Complaints Team, PO Box 547, Pyrmont NSW 2009 

Your complaint may be forwarded to the customer service or claims team if your complaint is not about either;

In these circumstance your complaint will be handled by the complaints team if an alternative team is not able to resolve the matter to your satisfaction within 5 business days.  

Internal Review
If you are not satisfied with the outcome of our claim decision, the value of a claim settlement, or if you are suffering from financial hardship:

External Review  

If we are unable to resolve your complaint:  

 Australian Financial Complaints Authority 
Phone: 1800 931 678 (Free Call) 
Post: GPO Box 3, Melbourne VIC 3001