Contact us

Need to chat with with the Tick Travel Insurance Team?

You can contact us by phone, online chat or email.

  • PHONE TICK: 1300 235 444 (local) or +612 9333 3963 (from outside Australia)

    Our policies can only be purchased online, so we can keep our prices as low as possible. If you have questions about your insurance, you can always visit our FAQs or give us a call. Our local team are happy to help.

    Mon-Thurs: 8.30am to 7pm (AEST)
    Fri: 8.30am to 6pm (AEST)
    Sat: 9.00am to 5.00pm (AEST)
    Sun: CLOSED

  • LIVE CHAT: Click the chat icon above to start your Live Chat with our Tick team now!
  • EMAIL TICK: We aim to answer all queries within 48 hours:

    General Enquiries: info@tickinsurance.com.au
    Emergencies & Claims: assistance@tickinsurance.com.au
    Complaints: complaints@tickinsurance.com.au
  • CONTACT US BY POST:

    Customer Services
    Tick Insurance Australia
    Suite 1.04, Level 1, 19 Harris Street
    Pyrmont, 2009 Sydney NSW
  • 24 HOUR EMERGENCY ASSISTANCE: +612 9333 3963 – Free reverse charge from anywhere in the world