Volcanic Eruption and Tsunamis from Anak Krakatau, Indonesia: How Does It Affect You?
Will I be covered for claims relating to the eruption and tsunamis from Anak Krakatau?
The short answer is: it depends on when you purchased your policy.
- If your policy was purchased after 12:30am (AEST) on 24th of December 2018, you will not be covered for any claim relating to the eruption and tsunamis from Anak Krakatau, even if you purchased the natural disaster add on as part of your policy.
- If your policy was purchased before before 12:30am (AEST) on 24th of December 2018, you will be covered for any claim relating to the eruption and tsunamis from Anak Krakatau, provided that you purchased the natural disaster add on as part of your policy.
Important note about medical coverage
Medical expenses that are incurred in relation to Anak Krakatau, or any other natural disaster, are automatically covered on all of our international policies, regardless of whether you purchased the natural disaster add on with your cover.
My airline has cancelled my flights: will I be covered for new flights?
If your airline has cancelled flights, they are obliged to re-book you onto a new flight as soon as possible, and you need to follow their instructions. Please contact your airline as soon as you can.
We have just found out our flights have been cancelled by the airline: what shall we do?
Contact your airline, and ask them when they expect flights to resume. Also, make sure you ask them if they are making any provisions for accommodation due to the delayed flight and ask when you can expect to leave on the next available flight.
If they don't offer to provide accommodation, then you should try to extend the dates of your existing accommodation, or failing this, book accommodation of a reasonable and equivalent value.
I’m travelling to Indonesia in the near future, but I have not bought a travel insurance policy yet. Will the natural disaster exclusion be lifted soon?
The short answer is: it's impossible to tell right now. It depends on how the situation with Anak Krakatau progresses. The exclusion may be lifted within a few days, or last for another few months.