Israel – Gaza Conflict
Tick is closely monitoring the escalating conflict in Israel and is aware of suspended routes to this region by a number of airlines.
Does our Policy give Coverage?
At Tick we believe it is our role to assist our customers who are in distress in any way we can, despite the presence of war exclusions in our policies. Therefore, we will review all cases related to the events that occurred in Israel on 7th October 2023. Any claims for coverage under our policies will be adjudicated according to the terms and conditions of the policy you purchased.
The exclusions below are activated related to this event. For full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.
We refer you to “GENERAL EXCLUSIONS” under ‘General exclusions apply to all sections of this policy.”
What you are not covered for
- Any claim arising out of war, civil war, invasion, insurrection, revolution, use of or threatened use of military power, usurpation of government or military power.
We also refer you to “In addition to General Exclusions, under Section A, you are not covered for:”
- Any terrorist act or any loss incurred as a result of any intentional use of military force or other intervention by a government or official authority to intercept, prevent, or mitigate any known or suspected terrorist act.
“In addition to General Exclusions, under Sections C1-C3 inclusive, you are not covered for:”
- Any terrorist act or any loss incurred as a result of any intentional use of military force or other intervention by a government or official authority to intercept, prevent, or mitigate any known or suspected terrorist act.
“In addition to General Exclusions, under Section D, you are not covered for:”
- Any terrorist act or any loss incurred as a result of any intentional use of military force or other intervention by a government or official authority to intercept, prevent, or mitigate any known or suspected terrorist act.
If You Are Currently Travelling:
Please consider your safety first, follow advice from local authorities and the advice issued by the Department of Foreign Affairs and Trade (DFAT) via its website.
We encourage you to contact us for any required medical assistance. While changes to your travel or situation may not be eligible for coverage, we are available to assist you or direct you to appropriate resources. Similarly, if you have any questions or concerns about your policy, please do not hesitate to contact us. We can be reached 24/7 at +61 2 9333 3963.
For Travel Arrangements Claims including Cancellation, Curtailment or Emergency Expenses:
If you are looking to change your travel arrangements, we recommend you contact your travel agent or travel provider to discuss your options. Some travel providers may provide penalty free options to amend travel arrangements, contact them directly for details. In addition, for travellers with future travel itineraries involving Israel who are considering purchasing products on or after 12:00am (AEST) on 9th October 2023, please be advised that given the formal declaration of war on 8th October 2023, coverage under our policies may likely be excluded.
If you have any other queries about your policy benefits, please contact our Assistance and Claims Line on +61 2 9333 3963 where we can help you with any inquiry.